the joys of internet tech support (this is all true):

i just sat on the phone with a gentleman who was calling, quite distraught, about the fact that someone had shoved paper of some sort up into the coin return slot on a payphone he happened to be using. out of boredom, i decided to let the poor schlub ramble on. he told me about his predicament of shoving his finger into the coin return, only to shove the paper (and the hostage change) up farther out of reach. he shared with me the fact that he just needs one of those flexible claw things to get the paper out, therefore thwarting the plans of the evil-doer that may have done such a thing. we (the man and i) then both decided that it would be a wise idea to call building maintenance and see if they had such a tool. he said, "i'll do better than call them. i'll go bang on their door!" i told him to bang loudly, because i hear that they like to sleep in there when no one is around. he gave me the number and address for the phone (i wrote the number down: 815-962-9703) so that i can make sure that it gets serviced. after preparing a friend to call the gentleman back immediately, i let him go, making certain that he would beat the hell out of the door of building maintenance. his closing comments: "thank you so much, brian. god bless. you have been such a tremendous help."

see? there *is* a sucker born every minute…