2007.03.29 y'know how people say…:

extended warranties on electronics and household whatchamacalits, y'know how people often say that they're not worth paying for? well, let me tell you, i just totally got my money's worth today.

a couple and a half years ago, i bought my shiny new lappy from Best Buy. it was an eMachines model—a company who'd fairly recently been purchased by Gateway—and it was the only thing Best Buy had (that was decent) that had the swanktacular new Athlon x64 mobile chip. and it was a decent computer for about a year, with hardly a problem except for the always janky trackpad and the crack prone hinges.

since i had purchased the 3 year super-duper warranty, i sent it in for service (hinges, trackpad). well, after that it was in a pretty much constant state of fucked-uppedness. it would work, but there were always little weird things going on with it. so i sent it back, picked it up, sent it back, picked it up, etc. at least six times in two years.

the beauty of it is, that the extended warranty comes with a "no lemon" policy, where after doing four hardware replacements, they'll give you a new laptop. rumor mill had it that they would do a dollar for dollar replacement, in other words, i could get a brand new lappy that cost up to the same price as my old one. this, understandably, had me a bit excited.

well, after heading out to the store to fact-check the rumors and see a) what they had, and b) what i needed to do/what the process entailed, i discovered that really they just do spec-for-spec replacements. so, i would get a replacement that was closest in features to the old one. of course, since 2.5 years have passed, there are no exactly feature-equivalent laptops available, so i would end up with at least a small upgrade.

resigned to this, i chose one of the lowest featured gateway lappys they had (online), and headed back in to pick it up. the guy i talked to this time was a bit more lenient with the spec-for-spec policy, reading it as a "functional equivalence" kind of thing. he pointed me to a couple laptops—one lesser than the one i'd picked out, and one slightly upgraded—and i of course said i'd take the upgrade.

so now i've got a brand new lappy running one of those fancy intel core 2 duo chips (yeah, i'm back in evil intel land), but now maybe i can get a little mac osx installed on the beast. if not, i'm probably going the ubuntu route (of some flavor), because i had barely gotten Vista booted up before it crashed. in the 45-75 minutes i've been running vista, i've already decided that it may be pretty, but it's slow. you can put a dress on a dog, but in the end, it's still a dog.

oh, and to cap off the good parts of the story, after doing the whole exchange thing and signing up for a new 3-year extended warranty, paris hilton handed me a store credit for the price difference between the old machine and the new one (minus the price of the new warranty). i didn't expect it, but i'm not complaining.

so, don't listen to those people who say the extended warranties aren't worth it. if you need 'em, they can be like gold.

- 01:13 am :: permalink
categories ::  Computers/Tech - Pleased/Like